Both you and our Freight Cashier team will receive the payment confirmation.ĭetention and demurrage: updated payment policy Our user guide and template are available for download to guide you through the process. To pay by credit card, wire transfer or Pa圜argo please visit our ePay platform and enter the requested information. Paying detention and demurrage charges through E-Pay ![]() In which case, storage will be invoiced by, and payable to MSC. Storages charges are invoiced and handled directly with the terminal, depot, or container/rail yard, unless MSC Canada is responsible for the door delivery of the shipment. Storage charges occur when the container is kept on-site for longer than the free time allotted by the terminal, depot, container yard or rail yard. To initiate a dispute, please contact Please include the container number in question, bill of lading and invoice number, with a brief description as to the reason for dispute. This charge is also applicable while the container is under Canadian customs hold or if the container needs to be reworked for safety reasons. To initiate a dispute, please contact Please include the container number in question, bill of lading and invoice number, with a brief description as to the reason for dispute.ĭemurrage is the charge applicable, after the free time expires, for the use of the carrier’s container inside the marine terminal, rail ramp or container yard. ![]() This charge is also applicable while the container is under Canadian customs inspection or if the container is stopped for safety reasons and must undergo reworking or transloading or other container reworking. Detention is the charge applicable, after the free time expires, for the use of the carrier’s container (full or empty) outside the marine terminal, rail ramp or container yard.
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